Customers
Built from 176 pieces of evidence from 35 people · rebuilt 2 days ago
Ops leads at 10 to 200 person service teams who came from spreadsheets, judge Fieldpath in the first month, and are losing that month to setup.
Who they are
68%
run ops for a team of 20 to 200, usually across more than one site
What's climbing
22
mentions of setup taking weeks in 90 days, up from 9
Where they split
2
disagreements, the biggest over who should do the setup
Who they are
- Run operations for a service business of 10 to 200 people36 people
- Came to Fieldpath from spreadsheets, paper rotas or WhatsApp groups24 people
- Buy it themselves and set it up alongside their day job14 people
What drives them
- A full calendar of real jobs in the first week18 people
- One place that talks to Xero and Slack25 people
- Approvals that match how the business is actually run9 people
What gets in their way
What wins them over
- Seeing a working rota built from their own data7 people
- Job updates that reach the field without a phone call11 people
In their words
Where they disagree
- Setup should be done for them9 peopleOps leads at larger teams want it handed over. Owner-operators would rather do it themselves, at night, and not pay for it.
- Approvals should be handed down to area managers6 peopleTeams past 50 want approvals by site. Smaller teams want every change to come to the owner.
The groups within
Ops leads who came from spreadsheets
Run operations for 20 to 200 people across more than one site. Judge Fieldpath in the first month.
41% of customers
Owner-operators running it themselves
Five to twenty people. Bought it themselves, set it up at night, want every change to come to them.
24% of customers
Office coordinators who build the rota
Live in the weekly rota. Chase field staff for updates and re-key what arrives by text.
21% of customers
Teams who want approvals handed down
Past 50 people, with area managers who should approve their own sites.
14% of customers