How one complaint becomes a fix that worked
Follow one sample team’s problem from the first customer who mentioned it to the month the mentions stopped. Every step happens in Corha, and you make the call at each one.
Free for small teams. No card needed.
It starts with something people keep saying
Spotted
Corha reads every call, ticket, Slack thread and CRM note as it arrives, groups what people say about the same thing and counts the people. When something comes up more often, it rises up your list.
- Reads every source after each sync and upload
- Counts people, and links every quote
- Compares the last 90 days with the 90 before
- Pick what is worth chasing
“Our field team lives on their phones. No app is a dealbreaker.”Sales call with Head of Ops
“Is a mobile app on the roadmap? Asking for my whole team.”Ticket #4821
“Third customer this week asking if there’s an app.”Slack, #customer-feedback
Find out who it really affects
Research
See who raised it, where, and which groups haven't said a word. Corha drafts a survey or interview guide for the gaps, keeps the guide beside you on calls, and analyses every answer as it lands.
- Shows who raised it and who hasn't
- Drafts the survey and the interview guide
- Themes and charts from every answer
- Choose who to ask and send the link
- Run the calls
Survey sent to 40 agencies and field teams, 38 answers back
Agree on the problem
Define
Corha writes the problem three ways, narrow to broad, and checks each against what people actually said. The one you pick is what every idea gets measured against.
- Writes the problem three ways
- Checks each against the evidence
- Pick the one to solve
Pick the idea that helps the most people
Ideas
Add ideas yourself or start from Corha's. Each is scored by how many of the complaints it answers, counted from real quotes. If two are close, ask customers to rank them.
- Counts the complaints each idea answers
- Suggests ideas from the evidence
- Choose one, or ask customers to rank them
Test it with real people before you build
Prototype and test
Corha writes a prompt for v0, Lovable, Figma Make or your coding assistant. Add each version you make, run a usability test, and Corha shows what the next version has to fix.
- Writes the prompt for your design tool
- Plans the test and its tasks
- Says what the next version must fix
- Make each version
- Run the sessions
Fixed in version 3: buttons were too small to tap
Fixed in version 3: today’s jobs were below the fold
Hand it to engineering
Hand off
Corha writes a brief and detailed tickets from everything you learned, with acceptance criteria from your tests, and sends them to Linear or Jira. Open the opportunity to see where each ticket is.
- Writes the brief and the tickets
- Adds acceptance criteria from your tests
- Review and send them
- Build and ship
Check it actually fixed the problem
Did it work?
Set a goal before you ship. Afterwards Corha keeps counting the mentions and tells you plainly whether the problem went away, and if not, who is still raising it.
- Counts the mentions after you ship
- Compares them with your goal
- Set the goal before you ship
It keeps going without you, every six hours
Every six hours Corha checks your connected sources, reads what’s new and adds it to what it already knows. New problems surface, fixed ones go quiet, and anything resting on too few people gets a question ready to ask.
- It adds evidence and asks questionsIt never rewrites anything you wrote.
- You choose what it readsSwitch syncing off any time in settings.
Your first week
No rollout and no services contract. Your email and one source are enough to start.
- Minute 1Connect a source or upload filesCalls, tickets, Slack, CRM notes or survey exports. Corha starts reading straight away.
- Minute 5Your first opportunities, rankedWhat customers keep raising, who said it and how often.
- Day 1Gaps, with the questions writtenWhat you still don't know, and the cheapest way to find out.
- Day 2A first survey or study outDrafted for you. Send the link to the customers you pick.
- Day 7First answers backEach lands on the opportunity it was for.
The questions every team asks first
No. Do them in any order and skip what you don't need. Plenty of teams spot an opportunity, check the evidence and hand it straight off. The steps are there when a problem deserves them.
No. Corha reads everything after every upload and every sync, and checks connected sources every six hours. New conversations become evidence, new problems surface and fixed ones go quiet. Nothing you wrote is rewritten.
Corha is built for it. There is no schema to map and no fields to clean. Tickets can be tagged inconsistently and notes can be rough, and Corha still reads the words, not the metadata.
No. It writes the prompt for v0, Lovable, Figma Make or your coding assistant from everything you learned. You make each version there, add it to Corha, and test it with real people.
Every number is a count of real people, and every line links to the call, ticket or thread it came from. Ideas are scored by counting real quotes, never by the model's opinion. Anything resting on thin evidence is marked as a guess.
No. Corha sits next to the tools you already use. Connect Zendesk, keep using Zendesk. Send tickets to Linear or Jira, keep building there.
Start with what customers already told you
Connect a source or upload a few files. Your first opportunities show up in minutes.