These terms (the “Terms”) are a contract between you and Corha (“Corha”, “we”, “us”) that governs your use of the Corha service. By signing in to Corha or using the website at corha.app, you agree to these Terms. If you don’t agree, please don’t use the service.
1. What Corha is
Corha is an AI-native workspace that helps product, research, and customer teams turn calls, tickets, surveys, and other conversational evidence into living customer personas, evidence summaries, and insights. The service is provided as a hosted application accessible through your browser.
2. Your account
You need an account to use Corha. You’re responsible for keeping your sign-in credentials safe and for everything that happens under your account. Tell us promptly at info@corha.app if you suspect unauthorised access.
You must be at least 16 years old to use Corha, and you must have the authority to bind the organisation you’re representing (if any). One human per account, please.
3. Your content and licence to us
Anything you upload, connect, or generate inside your workspace — personas, evidence, conversations, uploaded documents, audio metadata, AI-generated derivatives — is “Your Content”. As between you and us, Your Content remains yours.
You grant Corha a worldwide, non-exclusive, royalty-free licence to host, store, process, transmit, display, and create derivative works from Your Content, but only as needed to provide the service to you (including by routing it to our sub-processors listed in the Privacy Policy). We do not train AI models on Your Content. We do not sell it or use it for advertising.
4. Customer data you bring
A lot of what you’ll upload is personal data about your customers— call transcripts, support tickets, survey responses. For that data you are the controller and Corha is your processor. You confirm that you have a lawful basis to process that data, that you’ll provide any required notices to your customers, and that your use of Corha complies with applicable data protection law. We’re happy to sign a Data Processing Addendum — just email us.
5. Acceptable use
You agree not to:
- Use Corha to break the law, infringe rights, or harm anyone.
- Upload content you don’t have the right to upload.
- Upload special-category personal data (e.g. health, biometric, or political-opinion data) unless we’ve agreed in writing that you can.
- Attempt to reverse-engineer, scrape, or circumvent rate limits, abuse the AI features to extract or replicate them, or use the service to build a competing product.
- Probe, scan, or test the vulnerability of the service without our prior written consent.
- Use the service to send spam, malware, or anything fraudulent.
- Share your account with anyone else.
We may suspend or terminate accounts that breach this section. For serious or repeated breaches we may do so without notice.
6. AI output
Corha uses third-party large language models to generate personas, evidence summaries, insights, and chat responses. AI output can be wrong, incomplete, or misleading. Always verify AI output before relying on it for decisions or sharing it outside your team. Cited evidence in the app links back to the source — use it.
You’re responsible for how you use AI output. If two users prompt the model with the same input they may get similar or identical output; AI output is not unique to you, and we don’t claim any rights in it against you.
7. Plans, billing, and free tiers
Corha may be offered on free and paid plans. Paid plans are billed through Stripe in advance for a subscription period (monthly or annual, depending on the plan you pick). Subscriptions auto-renew at the end of each period unless you cancel before the renewal date in your workspace settings.
Fees are non-refundable except where required by law. If we change prices we’ll give you at least 30 days’ notice before the change takes effect for your next renewal. If you don’t agree to the new price you can cancel before renewal.
Failed payments may result in your workspace being downgraded or suspended after a grace period.
8. Sub-processors and third-party services
Corha is built on top of services from Supabase, Anthropic, Stripe, and Vercel. The current list and the data each one processes is in the Privacy Policy. We’re responsible for our sub-processors. If you connect a third-party integration (Gong, Zendesk, Salesforce, Slack, etc.) to Corha, your use of that integration is also governed by the third party’s own terms, and you authorise us to fetch the data necessary to provide the integration.
9. Availability and changes to the service
We work hard to keep Corha available, but we don’t promise uninterrupted service. Things can break, providers can have outages, and we may take the service down for maintenance. We may also change, add, or remove features over time. For breaking changes that meaningfully affect paid customers, we’ll give reasonable notice.
10. Termination
You can stop using Corha and delete your account at any time. We may terminate your access if you materially breach these Terms or if we reasonably believe your use of the service threatens its security or integrity. On termination, your right to use the service ends; we’ll keep your data for a short window so you can export it, then delete it in line with the Privacy Policy.
11. Disclaimers
Corha is provided “as is” and “as available”. To the maximum extent allowed by law, we disclaim all implied warranties — including those of merchantability, fitness for a particular purpose, accuracy, and non-infringement. Specifically, we make no warranty about the accuracy, completeness, or usefulness of AI-generated output.
12. Limitation of liability
To the maximum extent allowed by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our total liability to you for any claims arising out of or related to these Terms or the service is limited to the greater of (a) £100 or (b) the amounts you paid us for the service in the 12 months before the event giving rise to the claim.
Nothing in these Terms limits liability that can’t be limited by law (e.g. for death or personal injury caused by negligence, or fraud).
13. Indemnity
If your use of Corha — or content you upload — causes a third party to bring a claim against us, you’ll defend us against that claim and pay any damages or costs finally awarded, provided we notify you promptly and let you control the defence.
14. Governing law and disputes
These Terms are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction over any dispute arising out of or in connection with them, except that if you’re a consumer in another country, the mandatory consumer-protection laws of your country still apply.
15. Changes to these Terms
We may update these Terms from time to time. The “Last updated” date at the top reflects the most recent change. For material changes that affect paying customers, we’ll give at least 30 days’ notice. Continued use of Corha after a change means you accept the new Terms.
16. Contact
Questions about these Terms? info@corha.app.